Ember & Oak
How a 3-location restaurant group went from empty seats to 6-week waitlists.
+340%
Online Reservations
In the first 90 days vs. prior 90-day period
$218K
New Revenue
Directly attributed in month one through month three
4.9★
Google Rating
Up from 4.1 — now #1 rated in their Nashville zip code
6 Weeks
Waitlist Built
Friday and Saturday tables fully booked 6 weeks out
The Challenge
Where they were stuck.
Ember & Oak had great food and loyal regulars — but no digital infrastructure to grow beyond word of mouth. Weeknight covers were down 40%, their Google reviews hadn't been touched in 8 months, and they were paying $4,200/month on social ads with zero attribution.
No system to capture and re-engage website visitors
Zero follow-up on OpenTable no-shows or incomplete reservations
Social content posted sporadically with no brand consistency
Phone calls going to voicemail during peak hours, losing bookings
The Solution
What we built.
We deployed the full Omniscient stack — AI voice to handle reservations 24/7, a conversion-optimized website with integrated booking, a paid ad engine tied directly to table availability, and a weekly content cadence that built the brand across Instagram and Google.
AI voice agent handles all incoming reservation calls around the clock
Email + SMS re-engagement flows for past guests and no-shows
Google + Meta ads optimized against actual reservation conversions
Weekly content production: reels, stories, Google posts, review responses
“I thought our food would sell itself. Omniscient showed me that great food plus a real system is what actually fills seats — and keeps them full.”
Jordan Callahan
Owner & Executive Chef, Ember & Oak
Services Deployed
- AI Voice Systems
- Websites & Funnels
- Paid Advertising
- Social Media
- CRM & Automation
About the Client
Ember & Oak
Restaurants
- Location
- Nashville, TN
- Founded
- 2019
- Team size
- 3 locations, 87 staff
- Timeline
- 90 days
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